I heard two inspiring women speak at the Inspired Leaders Network the other day. The first, Anita Roddick, talked about the need for companies to care about the communities they worked in and described the frustrations of being a public company at the mercy of the “financial fascists” whose obsession is exclusively on profit. The second speaker, Camilla Batmanghelidhj, founder of The Kids Company was compelling. The Kids Company is a London-based organisation that provides care (housing advice, education, food, social, emotional and practical interventions) for hundreds of deprived children surviving in the inner city.
Camilla, who has been working with these children for over eight years, described the process whereby children become cold, unfeeling perpetrators of violent crime. A complete lack of emotional support during the tender, vulnerable years of early childhood initially produces a form of emotional numbness that worsens into a coldness and total inability to identify with others. When these children are strong enough to express their rage, their self hatred at their own powerlessness gets acted out on their victims. We (society) then label them at best as dysfunctional or, worse, evil, and, having failed to adequately fund programs of prevention, invest thousands of pounds on incarceration and punishment. Camilla argued passionately for redeploying society’s scarce resources to prevention rather than punishment if we wanted to have a hope of walking the streets of London with any degree of safety.
Don Peppers of One To One marketing fame opened up the meeting by recounting what Jeff Immelt, CEO of GE, recently told analysts: there are four things that will keep GE on top (don’t you love the male language here?) : 1. execution; 2. growth; 3. great people and 4.virtue. Yes, virtue, because if you are not “virtuous”, you will not keep your people. The drop in CitiGroup’s market value was attributed to the inability of the company to tell the difference between right and wrong. We are all aware of the complete lack of disregard for shareholders and employees shown by Enron’s senior executives. “The corporation, according to Joel Bakan, is the monster that can swallow civilisation – greedy, exploitive and unstoppable. We are all its potential victims” wrote a Harvard Business Professor. In his book, The Corporation, Bakan contends that a corporation’s pathological pursuit of profit and power causes it to function much like a psychopath.
An imaginary scenario…..
It’s late at night. A weary financial officer of an anonymous company in the City makes his way to his car having completed a hostile takeover of a family run enterprise that would be broken up to maximise return to shareholders. He was annoyed that he had been forced to spend the last hour defending to a left wing journalist what he knew to be good business. Years ago, he had taught himself to focus on the numbers and not think of consequences in human terms for that was the path to insanity and hesitancy. Let someone else worry about that – those guys were lucky to have a job to loose. As our corporate hero (Gekko, his name) lays his expensive laptop behind the driver’s seat he senses a presence. He reels around in time to stare into the black, empty but crazed eyes of his hooded assassin. Only the foul language and rough movements betrayed the rage concealed beneath the headgear wound around the young man’s face. Furious at this interruption to his day, the executive makes a fruitless attempt to prevent the flashing blade from coming closer. Youthfulness wins over middle age. The older psychopath pleads for mercy from the other and offers money. The younger psychopath laughs in manic recognition of the power he has –albeit temporarily– over this icon of power and twists the knife to prolong the pain. Both men “victims” of an emotionally vacuous environment where tenderness, empathy and morality were absent.
So who is responsible and what’s to be done? We get the politicians, the journalists, the executives and the street gangs we deserve. Why do we deserve them? Because we have all learned how to turn a blind eye when it suits us; to look for another to blame and to fail to ask the deeper questions: what drives a company to cut costs at any cost; what drives a politician to promise more punishment over prevention; how is it that we live in one of the world’s wealthiest countries yet one in three children in the UK grow up in poverty? How come we have more speed but less time; more prisons but less security, more entertainment but less culture, more schools and universities but less real education; more affluence but less real health and well-being (physical, emotional, mental and spiritual)?
It’s time to start caring – truly, deeply, passionately; to re-introduce caring to capitalism.
If you type “capitalism” into Google, you’ll find 5.7 million entries on the web; add the verb “caring” and the entries are reduced to a mere 160,000. We get the capitalism we deserve.
Isn’t it time to ask for something better? A capitalism that creates well-being for all and not just money for a few?
Ironically, the so-called “new”, knowledge economy is utterly dependent on healthy, balanced, integrated, curious, inventive, confident human beings to create and deliver the value we human “consumers” desire. Yet the current version of capitalism places no value on care giving; on supporting and nourishing the most vulnerable in our communities (the very young as well as the old, where well springs of creative potential and experience reside).
We female members of British society have a responsible and duty to care – we’re privileged (if you keep your food in a fridge and your clothes in a closet, you’re already richer than 75% of the world); we’re intelligent and connected; we’re skilled at caring – that’s what we do naturally when we’re not competing, striving, advocating, earning….
If you’re interested in Caring Capitalism – simply exchanging ideas for bringing compassion and soul back into the workplace, visit www.businessforgood.biz